Sensorsoft ST6105J Uživatelský manuál stáhnout pdf (Strana 33)

Sensorsoft Remote Watchman Express/Client User Manual

Frequently Asked Questions

What is causing the error message “Time-out, CRC or packet communications error with

Sensorsoft Device"?

There are several reasons you may be getting this error message:

 Check the number of the serial port where the SSD is connected. Verify that the software

is looking for the SSD on the correct port.

 If the SSD is connected to a COM port, verify that the Windows operating system and the

BIOS setup are using the same IRQ and Base I/O address settings.

 Check the cable connections between the SSD and the serial port by reinserting plugs. If

the cable has markers, verifying the correct orientation.

 If the SSD is connected to a device server, check the communications parameters of the

affected port. The basic settings should be 1200 bps, no parity, 8 bits, 1 stop bit and no

flow control. It is also very important that you are using the port with telnet translation

turned off. This is often called raw mode.

 In some cases your SSD may not be able to power itself from the internal voltage of the

COM port. This is caused by poor quality or damaged serial port hardware. When other

peripherals (i.e. modems) work properly on the same COM port this is not an assurance

that the port is not damaged. The SSD uses RTS and DTR lines to power itself. If these

lines are degraded or damaged the problem may not show up with other types of serial

peripherals, such as modems. In this situation, operate the SSD from the correct type of

external power adapter (if equipped with an external power jack) or install a quality serial

port card. Both of these accessories are available from Sensorsoft Corporation. Our

testing lab has tested a variety of hardware and software configurations that the SSD and

the software work with. Testing shows that most problems encountered are the result of

damaged or poor quality hardware.

 If the above does not yield a solution – click on Menu-Stats for more detailed

information, before calling Sensorsoft Technical Support.

What should I do if the page is not successful?

Because of the possible serious consequences of not receiving an alert page, it is very important

to conduct a test to ensure that the paging setup is correct. If the page is not successful, you

should check the following settings:

 Ensure that the modem is connected properly. The modem must be turned on and

connected to your computer, and the correct COM port for the modem must be indicated

on the pager alerts tab.

 If you receive the warning “Message not accepted by paging provider,” verify that the

Pager ID and its format are correct. Check this with your paging service provider.

I attempt to launch the software and see the error message “A lock file was found….”

Before launching, the software checks for a file called Rwmx.lock or Rwmc.lock. If the lock file

is in the program directory, the software assumes the program is currently running and will

therefore not launch itself again. If the machine where the software was running was not properly

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Sensorsoft ST6105J Uživatelský manuál Strana 33